Germany – Travel agency and similar services – 81315575-Travel management services for GIZ-African Union Staff and its Partners

Source: TED — Tenders Electronic Daily (EU)

Buyer: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

Publication number: 293564-2025

Procurement of airline tickets including domestic and international, train tickets, ground transport such as bus, car rental and other allied services such as issuance/delivery, revalidation, re-routing, reissuance, reconfirmation, processing refunds, cancellations, preferred seat blocking, web check-in, preparation of suitable itineraries (including alternative routings, departures and arrivals, rules, transit visa), hotel booking for long transit time and all other related services required only for- - GIZ staff (for purpose of official travels) - Duly approved authorized personnel like government and AU officials or other participants attending meetings on official business for/on behalf of GIZ. Standard Services are and not limited to: - 24/7 availability for short-term bookings or flight changes, including emergency telephone hotline. - Service level agreement with short response times for flight bookings, e.g. 2/3 hours during regular working hours. - Availability of flight tickets with flexible rates. - Availability of the largest possible number of airlines, including less popular airlines that are not part of IATA, for example. At least IATA airlines need to be part of the contractors booking portfolio. - Quota of free upgrades (for major customer GIZ). - Sending of automatic Outlook calendar invitations for booked flights. - An online form accessible to employees to check flight prices themselves, e.g. to carry out a price comparison themselves.