Implementation of a Hotel Classification and Grading System
Source: World Bank — Tourism Development
REQUEST FOR EXPRESSIONS OF INTEREST
(CONSULTING SERVICES FIRMS SELECTION)
Country: Ethiopia
Name of Project:Ethiopian Sustainable Tourism Development Project
Project ID: P098132
Credit No:
Assignment Title: Implementation of a Hotel Classification and Grading System
Reference No. QCBS/ESTDP/C-38/2012
The Federal Democratic Republic of Ethiopia, Ministry of Tourism and Culture, has received financing from the World Bank toward the cost of the Ethiopian Sustainable Tourism Development Project, and intends to apply part of the proceeds for consulting services.
The consulting services ("the Services") include:
- To undertake the grading of accommodation facilities in Addis Ababa, Amhara, Tigray, Oromia and SNNP regions in particular and nationwide in general.
- To review and interlink with the classification and grading system developed by a previous ESTDP intervention.
- To undertake pilot surveys in Oromia and SNNP in additionto the pilot surveys undertake by the previous consultancy. The aim is to undertake trial classification and grading assessments in each of the 5 regions/cities prior to commencement of the full scale grading exercise
- The outcome of the trial assessments and the methodology used during the exercise should be discussed in depth with the management of the selected establishments and the findings from these discussions should be used to formulate the final approach as well as the training of the assessors. The trial assessments should also provide information about the need for training packages and other incentives for upgrading the professionalism of the industry.
- To establish working relation and involvement of the private accommodation sector organizations to ensure full support and ownership of the grading. The system should thusbe fully transparent with private sector involvement.
- To create procedures for makingand responding to complaints. Complaints could for instance be dealt with by a complaints body consisting of the private and public sector.
- Establish contact and involvement of the Hygiene and Sanitary sections of the Bureau of Health in partner regions/cities. The intervention would include a special workshop in respect of hygiene in hotels and restaurants. Hygiene isone of the most important issues in the operation of accommodation facilities and restaurants in Ethiopia. The issue therefore requires a special focus in the intervention.\
- Establish close contacts with the Tourism Vocational Training Centres in the regions as well as the national level. These institutions should be involved the proposed training and upgrading packages mentioned under bullet point 3. The model of finance and operational approach for such interventions should be discussed with MOCT, ESTDP and the Hotel Association to find an appropriate approach.
- Training of staff including on the job training for assessors of the MOCT standardization office and the corresponding regionaloffices of AA, Amhara; Tigray, Oromia and SNNP regions.
- Grading staff from other regions should be offered training and participation in the grading process undertaken by the intervention enabling them to do the grading in their respective regions.
The consulting Service will be implemented in 12 months timebeginning from June, 2013.
The Ethiopian Sustainable Tourism Development Project now invites eligible consulting firms ("Consultants") to indicate their interest in providing the Services.
Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.
Consultants should give information indicating that they are qualified to perform the services (brochures, description of similar assignments, experience in similar conditions, availability of appropriate skills among staff, etc.).
The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank's Guidelines: Selection and Employment of Consultants under IBRD Loans and IDA Credits & Grants] by World Bank Borrowers, May 2004 revised October 2006. ("Consultant Guidelines"), setting forth the World Bank's policy on conflict of interest.
Consultants may associate with other firms in the form of a joint venture or a sub consultancy to enhance their qualifications.
A Consultant will be selected inaccordance with the Quality and Cost Based Selection (QCBS) method set out in the Consultant Guidelines.
Further information can be obtained at the address below during office hours from 8.30-12:30 AM and 2:00- 5:00 PM local time from Monday to Thursday and from8.30-5:30 AM and 2:00- 5:00 PM local time on Fridays.
Expressions of interest must be delivered in two copies to the address below on or before 20th March 2013, 4:00 PM local time.
Address:
Ethiopian Sustainable Tourism Development Project,
Cherchil road, Tracon building, infront of Ethiopian Immigration Office
Attn: Ato Jemal Kedir, National Project Coordinator
Telephone: 0910 6235 85/ 011-550-95-40
E-mail: moctestdp@yahoo.com
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