Study on PSNP Grievance Redress Mechanism (GRM)

Source: World Bank — Strengthen Ethiopia’s Adaptive Safety Net

REQUEST FOR EXPRESSIONS OF INTEREST

(CONSULTING SERVICES - FIRMS SELECTION)

Name of Country; Ethiopia

Name of Project: Strengthen Ethiopian Adaptive Safety Net Project (SEASN) 

Credit no. IDA-67980

Assignment Title: Grievance Redress Mechanism (GRM) Review- EFY 2015/16

Reference No.: ET-MOA/FSCD-399992-CS-QCBS

The Federal Democratic Republic of Ethiopia has received financing from International Development Association (IDA) and other Development Partners toward the cost of: Strengthen Ethiopia’s Adaptive Safety Net (SEASN) Project and intends to apply part of the proceeds for consulting services,

The consulting services (“the Services”) includes assessment of the program’s GRM functionality (both at system and operational levels), review the grievance resolution system based on agreed GRM principles and implementation procedures, identify best lessons as well as areas for improvement of the program’s GRM system, and an action plan to improve the overall GRM functionality of the Program.

The objectives of the GRM are as follows:

• to analyze the functionality and effectiveness of the program’s grievance redress mechanism as per the roles and responsibilities set out in the PIM: grievance uptake, acknowledgment and follow-up, sorting, recording, processing, verification, action/decision making, notification and feedback, documentation and reporting;  
•    to identify the percentage of complainants satisfied and unsatisfied with the PSNP GRM system;
•    to analyze the role KACs in response to program related gender-based violence and allegations of Sexual Exploitation, Abuse and Harassment (GBV- SEAH);
• to analyze the status and bottlenecks in the implementation of recommendations from the previous GRM review. If not implemented identify the reasons and mitigation measures for this;
• to evaluate the feasibility of implementing the program’s GRM as outlined for PSNP5 in the process as the ones described above;
• to explore the feasibility of the use of a hotline for GRM in the PSNP context and see lessons from other projects;.  
• to explore the scope of linking the program GRM with local and regional GRM institutions/structures in the government system;
• to make specific and practical recommendations to improve the effectiveness of the program’s GRM including ways to modernize/digitize and streamline systems and processes for recording, processing/handling, and reporting;

The Food Security Coordination Office (FSCO) of the Ministry of Agriculture (MoA) now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the services. Interested consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The short-listing criteria are:

Core business and years in business, relevant experience to the field of assignment, Organizational, technical and managerial capability of the firm, general qualification and number of key staff but not individual experts’ bio data.

 The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016 revised November 2017, July 2018 and Nov. 2020 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.

Consultants may associate with other firms in the form of a joint venture or a sub-consultancy to enhance their qualifications, and should indicate clearly whether the association is in the form of a joint venture or a sub-consultancy.

In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected. A Consultant will be selected in accordance with the Quality and Cost Based Selection Method (QCBS) set out in the Procurement Regulations.

Further information and the Terms of Reference for the consultancy assignment can be obtained at the address below during office hours, 9:00am to 12:00 noon and 2:00pm to 5:00 pm. From  6- 21 March, 2024

Expressions of interest must be delivered in a written form to the address below (in person, or by mail, or by fax, or by e-mail) on or before 4:00 PM local time on March 21, 2024.

 Ministry of Agriculture (MoA)

Attention, Degayehu Desso, Director, Procurement Directorate

P.O. Box 62347,

Email: degayehu@gmail.com; or wihibisenbet@yahoo.com

CMC Road, Behind Ministry of Mines and Energy, Building A, 2nd Floor,

Addis Ababa, Ethiopia