Senior Project Staff, Senior program evaluation and performance management expert

Source: World Bank — Ethiopia Digital ID for Inclusion and Services Project

Request for Expression of Interest- Re Advert

(Consulting Services – Individual Selection)

Country: Ethiopia

Project: Ethiopia Digital ID for Inclusion and Services Project

Project ID: P179040

Assignment Title:  Senior Project Staff, Program Evaluation and Performance Management Expert (RFD)

Reference No.: ET-NIDP-456626-CS-INDV

The Federal Democratic Republic of Ethiopia, Ministry of Finance (MoF), has received financing from the World Bank toward the cost of the Ethiopia Digital ID for Inclusion and Services Project.  National ID Program, the ultimate project implementer intends to apply part of the proceeds for selecting of individual consultants.

National ID Program as part of the project implementation program is looking for an Individual Consultant that supports the National ID Program.  Experienced individual consultants who have experience, passionate and innovative ideas for the position of Senior Project Staff, Program Evaluation and Performance Management Expert (RFD) are invited to express their interest for the assignment.

The Senior Project Staff, Program Evaluation and Performance Management Expert (RFD) will play a pivotal role in driving the success of our digital identity products and services for the National ID Program in Ethiopia. This role will collaborate closely with cross-functional teams, including software engineers, designers, data analysts, and government stakeholders, to deliver high-quality analytical reports and real-time dashboards.

The Senior Project Staff, Program Evaluation and Performance Management Expert will have the overall responsibility of leading the development of the reporting framework as per the analytics and reporting needs of the NIDP. The current core platform has default reporting tools and built-in components that generate source data for analytics and reporting. Hence, the role will need to evaluate the currently available tools and design the necessary improvements and additions. Furthermore, explore and integrate additional tools and technologies (preferably open source) to provide the desired level of analytics and reporting for both internal and external stakeholders.

Specific responsibilities for the Senior Project Staff, Program Evaluation and Performance Management Expert (RFD) will include, but are not limited to, the following core activities:

1) Evaluate current Reporting Framework and reporting capabilities of the platform

• Understand the organization's reporting needs and requirements: Identify Key strategic expectations of the program in general and key stakeholders as indicators of key performance indicators as well as visual and tabular presentations of summary data.
• Design and develop the reporting framework: Collaborate with NIDP and its key stakeholders, understand their reporting and analytics requirements, and translate them into platform (framework) features and/or enhancements.
• Create and maintain the reports: Develop technical design of any extensions and/or additional features required, clearly showing where each new feature/extension is needed.
• Optimize the reporting framework for performance and efficiency: Explore the current capacity of reporting and dashboard tools and suggest improvements and/or other tools that can fulfil all required analytics and reporting requirements
• Define categories for the reporting framework and reporting audience so that appropriate types and granularity levels are properly presented to each audience (Ex: technical, operational, administrative, performance (KPI), public view, etc.).
• Train NIDP staff on how to use the reporting framework.

2) Implement the new extensions and integrate suggested tools

• Develop any missing platform component that can generate (extract) necessary source data for analytics
• Propose and develop a temporary/permanent data destination for the raw data generated for analytics. This will involve suggesting new data storage tools and mechanisms (such as a data warehouse)
• Integrate analytics and data visualization tools to provide appropriate and timely reporting framework and KPI data through informative dashboards.
• Develop the platform enhancements (including code extensions) as well as selected sequence of tool integrations for generating and presenting dashboards according to each major target audience
• Conduct evaluation and testing, collect feedback from target users, and iterate on designs, developments, tool configurations, and integrations to enhance usability and user satisfaction.
• Monitor overall performance and use insights to get points of enhancements and optimizations to the implemented reporting framework.
• Collaborate with the product owner to manage product launch activities and provide support.
• Stay updated on industry trends and emerging technologies related to reporting framework and Reporting across the digital identity ecosystem.

3) Play the leading role in maintaining the reporting framework 

• Lead other teams involved in using the final reported data from the enhanced reporting framework
• Mentor the concerned team from engineering on how to maintain the platform and make it sustainable.
• Provide necessary training for the concerned Monitoring and Evaluation Unit to properly utilize the values of the platform.
• Harmonize development and delivery stages with agile based practices being exercised within the NID.

National ID Program, Digital ID for Inclusion and Services Project now invites eligible Individual Consultants to indicate their interest to provide the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the services for a period of one year with possibility of extension for additional period subject to outstanding performance of the consultant and availability of budget. The shortlisting criteria include the following;

• Bachelor's degree with a minimum of 7 years’ experience or Master's degree with 5 years’ experience in any Engineering, Computer, Information Systems, Business analysis, or related field.
• Proven experience as a Business Analyst, preferably in a technology company working on digital identity solutions or government projects.
• Strong understanding of Business Analysis principles, methodologies, and best practices.
• Experience in the usage of reporting frameworks, and reporting tools, including integration as well as developing customizations.
• Extensive experience on Reporting and data visualization tools such as Elasticsearch, Metabase, and Kibana
• Experience on data management systems such as PostGreSQL
• Experience with data change capture and transmission tools such as Debezium, Kafka, and ActiveMQ as well as their integrations.
• Familiarity with agile development methodologies, such as Scrum or Kanban.
• Familiarity with and experience in the Ethiopian technology landscape and knowledge of the National ID Program are highly desirable.
• Passion for improving digital identity solutions and making a positive impact on citizens' lives.
• Good interpersonal skills and stakeholder management
• Able to work full time at the NID office at the regular working hours
• Ability to foster collaboration and teamwork
• Productive and resilient in dynamic and challenging environment

The selection method is based on para 7.36 and 7.37 of the World Bank’s Procurement Regulation.

The attention of interested individual is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016 (“Procurement Regulations”) revised November 2017, August 2018, September 2023, setting forth the World Bank’s policy on conflict of interest.

An individual will be selected in accordance with the Selection of Individual Consultant (Section V) method set out in the Procurement Regulations.

Expressions of interest (CV, cover letter and documentary evidence for fulfilling the qualifications) must be delivered in a written form to the address below by E-mail on or before March 5th, 2025. Further information can be obtained, by email at the below address during office hours from 8:30 AM to 5:30 PM Addis Ababa time: 

Federal Democratic Republic of Ethiopia,

National ID Program (NIDP)

Digital ID for Inclusion and Services Project

Attn: Project Management Unit (PMU),

Address: Welosefer Bole, Ethio-China St, INSA Building, 15th Floor, Addis Ababa, Ethiopia

Tele- +251-911-446582 or +251-912-200295

E-mail: zelalem@id.gov.et or nejmedin@id.et

Website: https://id.gov.et/

Addis Ababa, Ethiopia