Enrollment Technical Expert II

Source: World Bank — Ethiopia Digital ID for Inclusion and Services Project

Request for Expression of Interest

(Consulting Services – Individual Selection)

Enrollment Technical Expert II for Ethiopian National ID Program

Country: Ethiopia

Project: Ethiopia Digital ID for Inclusion and Services Project

Project ID: P179040

Assignment Title Enrollment Technical Expert II for Ethiopian National ID Program

Reference No.: ET-NIDP-491104-CS-INDV

Duty Station: NIDP Head Office, Addis Ababa

The Federal Democratic Republic of Ethiopia, Ministry of Finance (MoF), has received financing from the World Bank toward the cost of the Ethiopia Digital ID for Inclusion and Services Project.  National ID Program, the ultimate project implementer intends to apply part of the proceeds for selecting of individual consultants.

The National ID Program is looking for an Enrollment Technical Expert who will play a crucial role in carrying out the technical aspects of enrollment operation of the National ID Program of Ethiopia; from identifying technical problems across registration centers, liaising between registration partners and biometric device vendors, provide technical support and troubleshooting; supporting the overall registration process flow and services and further improve team’s technical capacity. For the successful implementation of the mass enrollment, the expert will collaborate closely with cross-functional teams, including program management, technology, legal, use-case, administration, communication, monitoring and evaluation, but also government/public, private stakeholders, registration entities and registrants.

Specific responsibilities for the Enrollment Technical Expert II will include, but are not limited to, the following activities:

1. Provide Technical Support & maintenance services

• Diagnose and resolve hardware malfunctions on registration kits that exceed the technical capabilities of the local technical experts that are on boarded by registration partners
• Troubleshoot client application (FAYDA) errors and performance issues.
• Assist with database connectivity problems from enrollment workstations.
• Implement standardized installation procedures for registration kits.
• Perform initial setup and configuration of new enrollment devices and software.
• Conduct pre-deployment testing of kits to ensure full functionality.
• Provide step-by-step troubleshooting guidance to enrollment officers for common issues.
• Document solutions to recurring technical problems in a knowledge base.
• Escalate complex hardware/software defects to Enrollment Technical Specialist and vendor technical support.
• Deploy client application updates to all registration centers and monitor client-side logs to identify and preempt potential issues.
• Ensure data synchronization between client applications and the central database.

2. Credentials & Personnel Management

• Issue user accounts, permissions, and access levels for enrollment personnel.
• Implement password policies and secure access protocols.
• Periodically audit user access for compliance.
• Mapping registration kits to specific centers and assigned personnel in the system.
• Update system records for kit transfers or personnel reassignments.
• Monitor the health of all deployed kits and their operational status.
• Register and de-register enrollment centers within the system and generate reports on center activity and status.
• Manage remote access tools for efficient troubleshooting.
• Conduct regular on-site support visits to registration centers.
• Provide emergency on-call technical assistance as needed.
• Create detailed technical documentation, troubleshooting guides, and standard operating procedures (SOPs).
• Contribute to the centralized knowledge base for all technical solutions and FAQs.

3. Enrollment Operations Oversight & Implementation

• Monitor daily enrollment progress against targets across all modalities.
• Generate regular reports on enrollment performance and challenges.
• Ensure all technical prerequisites are met for a successful launch/deployment by registration entities(registration partner and  Super agents).
• Track the operational status and location of all registration kits.
• Collaborate with the NIDP technology team for software image deployment and updates.
• Conduct registration and supervision activities, data verification, grievance resolution, adjudication and other enrollment related processes as required.
• Implement a clear incident management protocol for enrollment system failures and ensure timely escalation of unresolved issues to relevant internal or external teams.
•  Enact contingency plans for device failures or network outages at centers and propose technical solutions to overcome operational challenges.
• Develop a checklist for technical aspects during on-spot checks of centers.
• Recommend technical corrective actions for non-compliance or suboptimal performance.

4. Registration Monitoring & Quality Assurance

• Implement standardized reporting templates for technical supervision findings.
• Implement tools for remote technical monitoring of enrollment operations.
• Monitor the technical integrity of data packets as they are collected and transmitted.
• Conduct random checks to verify the completeness and quality compliance of uploaded registration data.
• Track data rejection rates and identify root causes related to technical issues.
• Investigate trends in registration data quality and registration performance for appropriate intervention.

5. Training & Capacity Development

• Provide technical training for personnel handling registration data (registration officers and supervisors).
• Provide technical training on Fayda registration client and biometric registration kit
• Develop technical guidelines for secure operation of kits and data handling.

National ID Program, Digital ID for Inclusion and Services Project now invites eligible Individual Consultants to indicate their interest to provide the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the services for a period of one year with possibility of extension for additional period subject to outstanding performance of the consultant and availability of budget.

The shortlisting criteria include the following;

• Bachelor's degree in computer science, information technology, engineering, or related fields with 3 years experience (or Master’s degree with 1 year experience).
• Prior experience as a technical personnel or similar role is a plus.
• Knowledge of Biometric data registration, software system/client, data quality assurance, and hardware maintenance is preferred
• Strong analytical and problem-solving skills, with a detail-oriented approach.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
• Familiarity with biometric kits, maintenance and troubleshooting, Fayda registration client and SBI, MOSIP platform, Java, programming skill, Jira software and other work management tools is required.
• Basic understanding of software development processes and tools.
• Creative, problem-solving skills, and a passion for digital technology solutions, conflict handling skill, and high tolerance for hectic and demanding work environments.

The selection method is based on para 7.36 and 7.37 of the World Bank’s Procurement Regulation.          The attention of interested individual is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016 (“Procurement Regulations”) revised November 2017, August 2018,2023, and February 2025  setting forth the World Bank’s policy on conflict of interest.

An individual will be selected in accordance with the Selection of Individual Consultant (Section V) method set out in the Procurement Regulations.

Expressions of interest (CV, cover letter and documentary evidence for fulfilling the qualifications) must be delivered in a written form to the address below by E-mail on or before July 11 2025. Further information can be obtained, by email at the below address during office hours from 8:30 AM to 5:30 PM Addis Ababa time: 

Federal Democratic Republic of Ethiopia,

National ID Program (NIDP)

Digital ID for Inclusion and Services Project

Attn: Project Management Unit (PMU),

Address: Welosefer Bole, Ethio-China St, INSA Building, 14th Floor, Addis Ababa, Ethiopia

Tele- +251-912-200295 or +251-911-446582

E-mail: nejmedin@id.et  and Copy to:  zelalem@id.gov.et

Website: https://id.gov.et/

Addis Ababa, Ethiopia