Senior Enrollment Coordinator

Source: World Bank — Ethiopia Digital ID for Inclusion and Services Project

Request for Expression of Interest

(Consulting Services – Individual Selection)

Selection of Senior Enrollment Coordinator for Ethiopian National ID Program

Country: Ethiopia

Project: Ethiopia Digital ID for Inclusion and Services Project

Project ID: P179040

Assignment Title:  Senior Enrollment Coordinator for Ethiopian National ID Program

Reference No.: ET-NIDP-491102-CS-INDV

Duty Station: NIDP Head Office, Addis Ababa

The Federal Democratic Republic of Ethiopia, Ministry of Finance (MoF), has received financing from the World Bank toward the cost of the Ethiopia Digital ID for Inclusion and Services Project.  National ID Program, the ultimate project implementer intends to apply part of the proceeds for selecting of individual consultants.

National ID Program as part of the project implementation program is looking for an Individual Consultant that supports the NIDP.  Experienced individual consultants who have experience, passionate and innovative ideas for the position of Senior Enrollment Coordinator are invited to express their interest for the assignment.

The Senior Enrollment Coordinator expected to play a crucial role in ensuring the security of the overall services of the National ID Program in Ethiopia. He/ She will collaborate closely with cross-functional teams, including program officers, software engineers, designers, data analysts, and program stakeholders to deliver the required efficiency as well as accountability.

The Senior Enrollment Coordinator is responsible to support the Director of Enrollment and the unit in overall operations, and drive the successful implementation of the program’s goals. This role requires strong leadership, effective coordination, and active engagement with stakeholders to ensure the success of large-scale enrollment initiatives. The Senior Enrollment Coordinator will provide operational guidance for enrollment efforts by supporting the development and implementation of an effective enrollment operational management plan, including clear objectives and actionable strategies to meet these goals but also follow-up the implementation and support the operational processes.

Specific responsibilities for the Senior Enrollment Coordinator will include, but are not limited to, the following core activities:

• Support in translating the enrollment strategy into actionable regional and central plans, ensuring alignment with national goals.
• Develop and disseminate standardized guidelines, tools, and best practices to registration entities and regional partners.
• Serve as the liaison between the central enrollment unit and Regional units to ensure smooth communication and operational alignment.
• Coordinate enrollment activities, maintaining consistency and resolving challenges in collaboration with the Enrollment team.
• Track enrollment progress nationwide, analyze data and provide actionable recommendations.
• Identify underperforming segments and work with team leads to implement corrective measures, including ground operations, back-office activities related to data quality, adjudication, verification, grievance monitoring, call center support etc.
• Support program teams in preparing documentations and planning activities in collaboration with local and national stakeholders and partners to facilitate enrollment.
• Represent the enrollment function at events and meetings to promote program objectives, as assigned.
• Ensure enrollment materials, resources, and systems are available and operational across divisions and implementing partners.
• Conduct regular and unannounced field visits to evaluate and support enrollment operations on-site.
• Provide mentorship, guidance, and training to partner registration offices, regional offices, and their teams.
• Assist in recruiting, onboarding, and retaining high-performing enrollment officers, supervisors and other technical experts.
• Evaluate enrollment workflows, identify inefficiencies, and recommend process improvements.
• Test and implement procedural enhancements in collaboration with the leadership and other teams.
• Compile detailed enrollment performance reports, highlighting successes, challenges, and opportunities.
• Collaborate with the M&E team to leverage data-driven insights for continuous improvement.
• Work with program teams (e.g., Legal, Technical, Stakeholder Engagement Communication, Admin) to address operational dependencies and ensure seamless execution of enrollment initiatives.
• Support the Director in aligning enrollment operations with overall program and enrollment strategies.
• Represent the initiative at events to expand the organization’s network and cultivate new prospects, as directed by the Director.
• Perform other duties as required or assigned

National ID Program, Digital ID for Inclusion and Services Project now invites eligible Individual Consultants to indicate their interest to provide the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the services for a period of one year with possibility of extension for additional period subject to outstanding performance of the consultant and availability of budget. The shortlisting criteria include the following;

• Five years of work experience in program management, operations, or public sector fields with a Bachelor’s Degree in a relevant discipline (Business Administration, Management, Technology, Engineering or related field); (Master’s degree with three years of work experience) with a minimum of two years’ experience managing and leading a team similar to the nature required for this position.
• Outstanding oral and written communication skills, including the ability to interact and communicate clearly and effectively with both domestic and international audiences and colleagues. Proven ability to rapidly draft clear and concise correspondence.
• Experience in leading projects, and providing administrative, logistical, communication and operational support. 
• Experience working with government/public sector projects preferred
• Hands-on and consistently turn strategies into execution and results
• Highly motivated, resourceful, flexible, and possesses a positive attitude
• Analytical thinker with excellent problem-solving skills, should be able to multitask in a high volume, fast-paced work and demanding environment. 
• Team player with a high level of self-motivation and ability to set and meet goals
• Excellent written and verbal English; proficiency in Amharic

• Proficiency in computer packages (e.g. Google Workspace, JIRA, Trello, Microsoft 365 packages etc) relevant to the work
• Proven leadership and decision-making skills to manage large-scale operations and diverse teams effectively.
• Strong strategic planning and execution capabilities, with the ability to translate high-level goals into actionable regional plans.
• Excellent communication and collaboration skills to engage with internal teams, stakeholders, and partners.
• Proficiency in data-driven decision-making and performance monitoring using analytical tools and frameworks.
• Flexibility and problem-solving ability to adapt to changing priorities and resolve operational challenges.
• Expertise in team development, mentoring, and capacity building to ensure high-performing teams.
• High level of professionalism, integrity, and commitment to organizational values and data security standards.

The selection method is based on para 7.36 and 7.37 of the World Bank’s Procurement Regulation. The attention of interested individual is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016 (“Procurement Regulations”) revised November 2017, August 2018, September 2023, setting forth the World Bank’s policy on conflict of interest.

An individual will be selected in accordance with the Selection of Individual Consultant (Section V) method set out in the Procurement Regulations.

Expressions of interest (CV, cover letter and documentary evidence for fulfilling the qualifications) must be delivered in a written form to the address below by E-mail on or before July 22nd, 2025. Further information can be obtained, by email at the below address during office hours from 8:30 AM to 5:30 PM Addis Ababa time: 

Federal Democratic Republic of Ethiopia,

National ID Program (NIDP)

Digital ID for Inclusion and Services Project

Attn: Project Management Unit (PMU),

Address: Welosefer Bole, Ethio-China St, INSA Building, 14th Floor, Addis Ababa, Ethiopia

Tele- +251-911-446582 and +251-912-200295

E-mail: zelalem@id.gov.et or nejmedin@id.et

Website: https://id.gov.et/

Addis Ababa, Ethiopia