Supply, Installation and Implementation of Fleet Management System for AAWSA and Calling system

Source: World Bank — Second Ethiopia Urban Water Supply and Sanitation Project

Invitation for Bids (IFB)

 Country: Federal Democratic Republic of Ethiopia

Project: Ethiopia Second Urban Water Supply and Sanitation Project (UWSSP- II)

Credit No.: 60070/60080

Contract title: Design, Supply and Installation of Integrated Contact Center and Fleet Management System.

IFB No: ET-AAWSA-167950-NC-RFB

This Invitation for Bids (IFB) follows the General Procurement Notice (GPN) for this project that appeared in UNDB online on 02 February 2018.

The Federal Democratic Republic of Ethiopia has received a credit from the International   Development Association toward the cost of Second Urban Water Supply and Sanitation Project, (SUWSSP), and it intends to apply part of the proceeds of this credit to payments under the agreement resulting from this IFB No:  ET-AAWSA-167950-NC-RFB.

The Addis Ababa Water and Sewerage Authority, Water & Sanitation Infrastructure Development Division serves as the implementing agency for the project and now invites sealed bids from eligible Bidders for Design, Supply and Installation of Integrated Contact Center and Fleet Management System. The project involves implementation of modern “on-premise” omni-channel contact center solution with 20 agent stations and 2 supervisor stations that allows AAWSA customers to request service, information or support and provide feedbacks, submit complaint and report incidents via phone calls, emails, SMS messages and chats using social media and AAWSA website. The project also involves implementation of Fleet Management System (FMS) which shall be integrated into the same software platform with the contact center solution. Different types of vehicles and machineries shall be part of the FMS including 170 sewer trucks, 29 water trucks, 30 buses, 20 different construction trucks and 22 different types of machineries. In addition, integration of GPS devices of 300 privately owned sewer trucks shall be part of the project. The project duration shall be 6 months for implementation and additional 6 months for operation and maintenance support.

Bidding will be conducted using the International Competitive Bidding (ICB) procedures specified in the World Bank’s Guidelines: Procurement under IBRD Loans and IDA Credits, edition of January 2011, Revised July 2014, and is open to all Bidders eligible as defined in these Guidelines, that meet the following minimum qualification criteria:

Financial Capabilities:

 (i) The Bidder must demonstrate access to, or availability of, financial resources such as liquid assets, unencumbered real assets, lines of credit, and other financial means, other than any contractual advance payments to meet the following cash-flow requirement of Five Hundred Thousand United States Dollars (USD 500,000.00). If the bidder is a JV, all members combined must meet this requirement.

(ii) The bidder shall also demonstrate, to the satisfaction of the Employer, that it has adequate sources of finance to meet the cash flow requirements on contracts currently in progress and for future contract commitments. If the bidder is a JV, each JV member must meet this requirement

iii) The audited balance sheets or, if not required by the laws of the Bidder’s country, other financial statements acceptable to the Employer, for the last 5 years shall be submitted and must demonstrate the current soundness of the Bidder’s financial position and indicate its prospective long-term profitability. If the bidder is a JV, each JV member must meet this requirement

iii) Average Annual Turnover: The bidder must have a minimum average annual turnover of USD 2,000,000.00 (Two Million United States Dollars) (), calculated as total certified payments received for contracts in progress or completed, within the last 3 (three) years. If the bidder is a JV, all members combined must meet the requirement, each member must meet at least 25% (twenty-five percent) of the requirement, and one member must meet at least 50% (Fifty percent) of the requirement.

Experiences:

i)  Specific Experience: Experience of at least two (2) contracts within the last five (5) years, each with a value of at least One million USD (USD 1,000,000.00), that have been successfully and substantially completed and that are similar to the proposed integrated contact center and fleet management system. The similarity shall be based on the physical size, complexity, methods, technology, or other characteristics as described in Section VI, Purchaser’s Requirements. The completed contracts should have included a) Design, supply and installation of fleet management system consisting of various trucks, construction machineries or buses integrated into a software platform where in the total number of vehicles managed in each of the completed contracts should not be less than 300, and (b)Design, supply and installation of contact center solution having at least 20 agents and two supervisors with similar cost or larger

ii) General Experience: The bidder must have experience in Design, Supply, and Installation of Information Technology Systems in the role of prime supplier, management contractor, JV member, or subcontractor for at least the last ten (10) years prior to the applications submission deadline. If the bidder is a JV, each JV member must meet this requirement.

All relevant documents to be enclosed including financial audit reports, quality certificates and testimonial letters within the technical record should be in ENGLISH language.

Bidder must include detailed description of these references, Letters of Certification from clients with contact information for confirming these references.

Interested eligible bidders may obtain further information from Addis Ababa Water and Sewerage Authority, Water and Sanitation Infrastructure Division, Procurement Department, and inspect the bidding documents from 8:30 am -12:30 pm in the morning and 1:30 pm to 5:30 pm in the afternoon at the address given below. A pre bid meeting is not required.

A complete set of bidding documents in English Language (hard copy) may be purchased by interested bidders upon the submission of a written application to the address below and upon payment of a nonrefundable fee of ETB 500.00 (Five Hundred Ethiopian Birr). The method of payment will be direct deposit at Commercial Bank of Ethiopia, Geja Sefer Branch, Account No: 1000338000719, or direct cash payment to counter cashier at the Water and Sanitation Infrastructure Development Division office.

Bids must be delivered to the address below at or before 24 March 2022, 2:00 PM.  Bids need to be secured by a Bid-Securing Declaration. Late bids will be rejected. Bids will be opened in the presence of the bidders’ designated representatives who choose to attend at the address below on 24 March 2022, Time: 2:00 PM (Immediately after the bid submission deadline time)

 The attention of prospective Bidders is drawn to (i) the fact that they will be required to certify in their bids that all software is either covered by a valid license or was produced by the Bidder and (ii) that violations are considered fraud, which can result in ineligibility to be awarded World Bank-financed contracts.

 The address referred to above is:

AAWSA, Water and Sanitation Infrastructures Development Division

Attention: Ms. Mestawot Abebe, Head of Procurement Department

Address: Lideta Kifle Ketema Wereda 04 around Lideta Condominium, on the Left Side of Lideta Menafesha, Floor/ Room number:   1st floor

P.O. Box: 1505   

Telephone: +251 116673920/Facsimile number: +251 116623924

Email: kekiya21@gmail.com and aawsaadamu@gmail.com

Addis Ababa