Procurement of the supply, installation, configuration, and support of a Call Center Solution
Ministry of justice
Tender Information
| Title | Procurement of the supply, installation, configuration, and support of a Call Center Solution |
| Description | Procurement of the supply, installation, configuration, and support of a Call Center Solution |
| Procuring Entity | Ministry of justice |
| Reference No | Moj-NCB-G-0024-2018-BID-Limited |
| Procurement Method | Limited |
| Submission Deadline | 2026-01-04 10:00:00 |
| Invitation Date | 2025-12-25 00:00:00 |
| Procurement Type | Bidding |
| Award Type | two envelop |
Contact Information
| Physical Address: | Jomo Kenyata Avenue Infront Of bumbis Super markat, Room first floor Addis Ababa, Ethiopia |
| Contact Details: | Tel: +251 115584048 Email: info.moj@gove.et |
| Mailing Address: | P.O. Box 1370, Postal Code: 0000 |
LegalQualification
- •Nationality:
Nationality in accordance with ITB Clause 4.2.
(Ref: 4.2) - •Conflict of Interest:
No conflict of interest as described in ITB Clause 6.
(Ref: 6) - •Valid trade license or business organization registration certificate:
Having been submitted valid trade license or business organization registration certificate issued by the country of establishment in accordance with ITB Clause 4.6
(Ref: 4.6) - •VAT registration certificate:
Having been submitted VAT registration certificate issued by the tax authority (in case of contract value of Birr 100,000.00 and above) in accordance with ITB Clause 4.6.
(Ref: 4.6.) - •Valid tax clearance certificate:
Having been submitted valid tax clearance certificate issued by the tax authority (Domestic Bidders Only) in accordance with ITB Clause 4.6
(Ref: 4.6)
ProfessionalQualification
- •Number of staff:
At least Four(4) staff currently work for the Bidder.
(Ref: 37.3 (b)) - •Personnel for the key positions: Among the staff mentioned in Sub-Clause, Bidder must demonstrate that it will have the personnel for the key positions that meet the following requirements
Qualifications and Experience of technical Experts:
1) Project Manager: Highly skilled in project management and experienced in IT Related Implementations
2) Minimum of one expertise, skilled and certified on Contact center
3) Minimum of 2 technical experts, highly skilled and experienced in Contact center implementation and certified on the specific vendor they are proposing
5) Attach relevant certificates of the project manager and technical experts (CV and credentials)
Team structure and responsibility matrix should be clearly stated
(Ref: 37.3 (c))
TechnicalQualification
- •Site visit :
Site Survey, demonstrations
(Ref: -) - •Certificates of satisfactory execution of contracts:
Bidder has to submit Certificates of satisfactory execution of contracts provided by contracting parties to the contracts successfully completed in the period and budget as specified in the BDS Clause 16.3
Experience of Contact center facility implementation and RelatedShowcases of implemented Contact center (Minimum of three fully completed call center projects).Attach performance certificate of successful completion of Contact center infrastructure or Related Contact center projects (Ref: 16.3) - •Manufacturer Authorization Letter:
Bidder has to submit Manufacturer Authorization Letter in accordance with ITB Clause 5.6
(Ref: 5.6) - •warranty offered:
Bidder has to submit Description of the organization of the warranty offered in accordance with the conditions laid down in GCC Clause 23
1. Warranty
The system shall have a minimum one-year warranty covering: Hardware Software System failures Configuration issues without additional payment
After sales warranty and support (Ref: 16.3)
Bid Security
Amount: 50000 ETB
Local Bidders Form: Bank_Guarantee, CPO
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